Avoid Blue Raven Solar
If you are thinking about going solar stay far away from Blue Raven.
They offered a “production guarantee” that the system they will install will be sufficient enough for our household. Three months later and after doing quite a bit of research, they only installed a 4.72kwp solar array for $20K where others would have installed a higher capacity system for the same price. I end up finding the permit they submitted with our city and they cost was listed as $10K. What they installed is obviously not sufficient so now we end up paying for the solar loan on top of our power bill which defeats the whole purpose of going solar!
After confirming with our power company that the system does not even send back excess energy back to the grid to accrue net meter credit, we tried to reach them via phone and they had the nerve to tell us that we have been using excess energy. We already installed the smart thermostat and led light bulbs that they provided during the install to cut down our energy use up to 20% (as they said). We even reduced our AC cooling temperature significantly but the system is just not enough.
After contacting them to let them know about the issue, they sent us a quote for additional panels for an ADDED COST. They promised us that they will install additional panels if the initial install is not adequate as part of the “production guarantee”. Other solar installers would have done a proper assessment and installed the correct solar array in the first place and would have honored their initial quote.
We tried escalating the issue to their senior management but never heard anything back, no callback, email, or even a courtesy reply to let us know that they received our correspondence. Also, there are YouTube videos and reviews on Glassdoor about them not paying their installers, sales people which is really scummy.
TLDR; Do not do business with Blue Raven as they are very dishonest and will stop responding to your messages once they get your money. They will, however, work very hard to get more $$$ from you, as they will over promise and under-deliver to squeeze more cash from families looking to switch to sustainable energy.
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